We strive to satisfy our customers from their point of view.
Sales of insurance and other financial products
We will endeavor to explain and offer products in accordance with customers’ intentions and actual conditions, comprehensively taking into consideration the necessary matters based on the characteristics of the products, such as customers’ knowledge of the products, purchasing experience, purpose of purchase, and financial conditions.
Especially for investment products that involve market risk, we will endeavor to provide appropriate explanations of the nature of the risks involved.
We will not solicit at times, places, or in ways that may cause inconvenience to customers.
We will endeavor to ensure that customers correctly understand important information about the products. We will also strive to provide appropriate explanations depending on the form of sale.
We will strive to respond to customer inquiries in a prompt, appropriate, and courteous manner.
We will endeavor to respond promptly, appropriately, and courteously to claims for insurance benefits.
We will make use of customers’ opinions and requests in our sales activities.
We will comply with all laws and regulations, and strive to properly sell insurance and other financial products.
We will comply with the Insurance Business Law, the Law Concerning Sales of Financial Products, the Consumer Contract Law, the Financial Instruments and Exchange Law, the Law Concerning Protection of Personal Information, and other related laws and regulations.
In order to conduct appropriate sales, we will work to establish an office management system and provide training for sales personnel.
We will respect the privacy of our customers, and will handle customer information appropriately and manage it strictly.
The above policy is our “Solicitation Policy” based on the “Law Concerning Sales of Financial Products” (Law No. 101, 2000).